How a 120-seat law firm won back billable hours
Growth by acquisition had left the firm with three incompatible IT environments, one per office. The engagement paid for itself in 14 weeks.
IT friction was eating 23% of the firm's billable time.
This mid-market law firm had grown through acquisition, inheriting three different IT environments with incompatible systems. Partners couldn't access files reliably across offices. The IT team was spending most of its time on reactive fixes instead of strategic initiatives. Billable hours were bleeding out through infrastructure friction.
We put all three offices on one environment and retrained the IT team.
We unified all three office environments onto a single Azure-native stack, migrated document management to SharePoint Online with proper governance, and deployed Nexus for real-time operational monitoring. The IT team was retrained from reactive fixes to strategic operations.
$340K in first-year ROI and 99.9% uptime across all three offices
Our partners used to joke that our IT was held together with duct tape. Nobody's laughing anymore — because nobody's waiting on IT anymore either.
Managing Partner, Regional Law Firm